Gardeners Church End Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Church End provides gardening and related outdoor maintenance services. By booking or receiving any service from Gardeners Church End, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation that requests or receives services from Gardeners Church End.

Services means any gardening, landscaping, lawn care, hedge trimming, planting, clearance, or related outdoor maintenance work carried out by Gardeners Church End.

Agreement means the contract between Gardeners Church End and the Customer arising from a booking confirmed in accordance with these Terms and Conditions.

Service Area means the locations in which Gardeners Church End agrees to provide services from time to time.

2. Scope of Services

Gardeners Church End provides a range of gardening and outdoor maintenance services designed to improve and maintain private gardens, communal outdoor spaces and small commercial grounds. The precise scope of the Services for each visit will be as agreed with the Customer at the time of booking or as set out in any written service description or quotation provided.

Unless expressly agreed otherwise in writing, Gardeners Church End does not provide tree surgery involving work at height requiring specialist rigging, structural building works, pest control, or any service requiring licensed chemical application beyond standard domestic garden products.

3. Booking Process

Bookings may be requested by the Customer using any of the contact methods made available from time to time by Gardeners Church End. When requesting a booking, the Customer should provide accurate information about the property, access, garden size, current condition, and any particular tasks required.

Gardeners Church End will provide an indication of availability and, where appropriate, an estimate or quotation for the requested Services. An Agreement is formed only when Gardeners Church End confirms acceptance of the booking, either in writing or verbally, and allocates a date and approximate arrival window.

For larger or more complex projects, Gardeners Church End may carry out an initial visit to assess the garden and confirm the specification of works. Any quotation provided following such a visit will usually be valid for a limited period, which will be indicated at the time of issue. Acceptance of a quotation within the validity period constitutes a request to book in accordance with these Terms and Conditions.

Gardeners Church End reserves the right to refuse or cancel a booking if the requested Services fall outside its Service Area or expertise, or if the Customer has previously failed to comply with these Terms and Conditions.

4. Pricing and Quotations

Services may be charged on an hourly or day rate basis, or on a fixed price basis for a defined scope of work, as communicated to the Customer at or before the time of booking. Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges.

Quotations are based on the information provided by the Customer and on the garden conditions observed at the time of assessment. If, when the team arrives, the actual conditions are materially different from those described or assessed, Gardeners Church End may revise the quotation, adjust the scope of Services, or cancel the booking with no liability to the Customer other than the refund of any prepayment for work not carried out.

Additional work requested by the Customer that falls outside the original agreed scope will, where possible, be priced and agreed before it is carried out. If it is not practicable to provide a new written quotation on site, such additional work may be charged at the prevailing hourly rate.

5. Payments and Invoicing

Payment terms will be communicated to the Customer at the time of booking or on the quotation. Unless otherwise agreed, payment for one-off Services is due on completion of the work on the same day, and payment for regular maintenance Services is due after each visit or in accordance with any agreed schedule.

Gardeners Church End accepts the payment methods that it may state from time to time, which may include bank transfer, card payment, or other electronic payment methods. Cash payments may be accepted only where expressly agreed in advance. Gardeners Church End does not accept responsibility for payments made to third parties or to any person not authorised to receive payments on its behalf.

Where Services are provided on account, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 7 days of the invoice date. Gardeners Church End reserves the right to charge interest and administrative fees on late payments in accordance with applicable law and to suspend further Services until all overdue sums are paid in full.

The Customer is responsible for ensuring that payment details used are correct and that sufficient funds are available. Any bank or payment provider charges arising from failed or reversed payments may be charged to the Customer.

6. Customer Responsibilities

The Customer must ensure that Gardeners Church End has safe and reasonable access to the garden and any areas in which Services are to be carried out. This includes providing access to gates, paths, and, where agreed, internal routes. If keys or access codes are provided, the Customer is responsible for ensuring they are correct and for notifying Gardeners Church End of any changes in good time.

The Customer must ensure that pets and children are kept away from the work area during and immediately after the provision of Services, particularly when tools, machinery or garden products are in use. The Customer must also inform Gardeners Church End of any known hazards or sensitivities in the garden, such as hidden cables, fragile surfaces, valuable plants, ponds, or allergies to particular products.

Where the Services require the use of the Customer s water or electricity supply, the Customer agrees to provide reasonable access to such utilities at no additional cost, unless otherwise agreed in advance.

7. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a booking by giving Gardeners Church End as much notice as reasonably possible. Unless otherwise agreed, at least 24 hours notice is required for cancellation or rescheduling of standard visits and at least 48 hours notice for larger projects.

If adequate notice is not provided, Gardeners Church End reserves the right to charge a cancellation fee, which may be up to a reasonable proportion of the expected service charge, to cover allocated time and costs. If the team arrives on site and is unable to gain access to the property or garden for reasons beyond its control, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

Gardeners Church End may cancel or reschedule a booking if conditions would make it unsafe or impractical to carry out the Services, for example in cases of severe weather, illness, or equipment failure. In such circumstances, Gardeners Church End will aim to notify the Customer as soon as reasonably possible and arrange an alternative date. Gardeners Church End will not be liable for any loss arising from such cancellations, but any prepayment for unperformed Services will be refunded or applied to a rescheduled visit.

8. Health, Safety and Site Conditions

Gardeners Church End will carry out the Services with reasonable care and skill and in a manner that seeks to protect the health and safety of both its staff and the Customer. The team will use appropriate tools and equipment and follow reasonable safety practices.

If the site conditions pose a risk to health or safety, including aggressive animals, hazardous waste, unstable structures, or unmanageable overgrowth that cannot be addressed safely with the available equipment, Gardeners Church End may decline to carry out all or part of the Services and may leave the site. In such cases, the Customer may be charged for any time already spent and reasonable travel and administrative costs.

The Customer must not ask the gardening team to undertake tasks that are unsafe, unlawful, or outside the agreed scope of work. Any such requests may be refused without liability.

9. Waste Removal and Environmental Regulations

Gardeners Church End aims to manage green waste and garden materials in a manner consistent with environmental regulations and good practice. The handling of garden waste for each job will be agreed with the Customer in advance.

Where garden waste removal is included, the team will bag or load green waste and remove it from the property for appropriate disposal or recycling in line with applicable regulations. Where waste removal is not included or not requested, the team may rake or stack cuttings and other green waste neatly on site for the Customer to dispose of via their own facilities or local council schemes.

Certain materials, such as soil, rubble, large branches, contaminated waste, or old garden structures, may require additional charges for removal due to weight, volume, or disposal regulations. Any such charges will be explained to the Customer where reasonably practicable before removal.

Gardeners Church End will not remove or dispose of hazardous waste, including but not limited to asbestos, chemicals, syringes, or contaminated materials. If such items are discovered, the Customer will be notified and the items may be left undisturbed, with further work adjusted or suspended as necessary in the interests of safety and regulatory compliance.

10. Use of Products and Materials

Gardeners Church End may supply plants, compost, mulch, turf, and other horticultural materials as part of the Services. Where such materials are supplied, reasonable efforts will be made to ensure they are of satisfactory quality and suitable for the intended purpose. However, the performance of living plants and lawns depends on factors outside the control of Gardeners Church End, such as weather, soil conditions, pests, and the Customer s aftercare.

Any care instructions provided by Gardeners Church End should be followed by the Customer. Gardeners Church End is not liable for plant or lawn failures where appropriate aftercare, watering, or maintenance has not been carried out or where factors beyond reasonable control affect growth.

Where garden products such as feeds, weed control products, or treatments are used, Gardeners Church End will use them in accordance with manufacturer instructions and applicable guidelines. The Customer should keep children and pets away from treated areas for the recommended period and follow any advice given regarding safe use.

11. Liability and Limitations

Gardeners Church End will exercise reasonable care and skill in providing the Services. If damage is caused to the Customer s property as a direct result of negligence by Gardeners Church End, reasonable steps will be taken to repair the damage or provide fair compensation, taking into account wear and tear, age, and pre-existing condition.

Gardeners Church End is not liable for minor or cosmetic damage inherent in the provision of gardening services, such as superficial marks to lawns from machinery, minor scuffs to paving from normal garden work, or incidental damage to low value self-seeded plants or weeds.

Gardeners Church End accepts no liability for loss or damage arising from inaccurate information provided by the Customer, from failure by the Customer to comply with these Terms and Conditions, or from events beyond its reasonable control, including extreme weather, vandalism, theft, or third party actions.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited. Subject to that, Gardeners Church End will not be liable for any loss of profit, loss of enjoyment, or other indirect or consequential losses, and its total liability arising in connection with any Agreement will be limited to the total amount paid or payable by the Customer for the relevant Services.

12. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, Gardeners Church End should be notified as soon as reasonably possible, and in any event within 48 hours of completion of the relevant work where practicable. Gardeners Church End will investigate complaints in good faith and, where appropriate, may offer to return to the property to inspect the work and, if justified, to remedy defects or shortcomings.

The Customer should provide clear details of the issue and allow Gardeners Church End a reasonable opportunity to inspect and rectify any problems. Interference with or alteration of the work by the Customer or third parties before such inspection may limit the ability of Gardeners Church End to address the issue.

13. Intellectual Property and Use of Images

Unless the Customer expressly objects in advance, Gardeners Church End may take general before and after photographs of gardens it works on, for the purposes of record keeping, training, and showcasing the quality of its services. Any such photographs will not identify the Customer by name and will be used in a way that does not disclose the full address.

All content, branding, and materials produced by Gardeners Church End, including text, images, and designs, remain its intellectual property unless expressly assigned in writing.

14. Data Protection and Privacy

Gardeners Church End may collect and store basic personal information from the Customer, such as name, address, and contact details, for the purposes of managing bookings, delivering Services, and handling payments and enquiries. Such information will be handled in accordance with applicable data protection legislation and will not be sold to third parties.

Customer details may be shared with trusted partners or service providers only where reasonably necessary for carrying out the Services or processing payments, and subject to appropriate safeguards.

15. Amendments to These Terms

Gardeners Church End may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer s booking will apply to that booking. Continued use of the Services after changes have been notified or made accessible will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Customer and Gardeners Church End, are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions or the provision of Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect. No failure or delay by Gardeners Church End in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or service description provided and accepted, constitute the entire agreement between Gardeners Church End and the Customer in relation to the Services and supersede any prior understandings or representations, whether oral or written.

By booking or receiving Services from Gardeners Church End, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.